This Privacy Policy describes how Lunary Inc. ("Lunary Cloud", "we", "us", or "our") collects, uses, and protects information in connection with the lunary.cloud website and any related services we make available (collectively, the "Services").
By using the Services, you agree to the practices described below. If you do not agree, please do not use the Services.
1. Information We Collect
Information you provide
- Contact form submissions: name, email address, company name, and the contents of any message you send us.
- Account information (when applicable): information provided through our identity provider when you sign in to a customer dashboard, including name, email address, and authentication identifiers.
Information collected automatically
- Server logs: IP address, user agent, request timestamps, and pages requested. Used for security, abuse prevention, and basic operational monitoring.
- Cookies: we use a small number of strictly necessary cookies to maintain sessions and protect against cross-site request forgery. We do not use third-party advertising or cross-site tracking cookies.
2. How We Use Information
- To respond to your inquiries and communicate with you.
- To provide, maintain, secure, and improve the Services.
- To comply with applicable legal obligations.
- To investigate and prevent abuse, fraud, or security incidents.
We do not sell your personal information, and we do not share it with third parties for their independent marketing purposes.
3. Where Data Is Stored
Lunary Cloud is operated from Canada and stores customer-facing data on infrastructure located in Toronto, Ontario. Limited operational data (e.g. transactional email delivery, error reports) may be processed by reputable service providers located in Canada or the United States. We take reasonable steps to ensure that any such providers offer appropriate protections.
4. Retention
We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. Inquiry submissions are typically retained for up to 24 months unless an ongoing relationship requires longer retention.
5. Security
We use industry-standard administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain uses of it. To exercise any of these rights, contact us at legal@lunary.cloud. We will respond within a reasonable time and in accordance with applicable law.
7. Children
The Services are not directed to children under 16 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Material changes will be highlighted on this page or communicated by other reasonable means.
9. Contact
Lunary Inc. is the controller of the personal information described in this policy. You can reach us at legal@lunary.cloud.
Questions? Email legal@lunary.cloud .